Looking for Feedback - M3/Salesforce Integration

Mark Burger · 2025-03-04T16:45:09+00:00

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Is anyone using the prebuilt M3/Salesforce integration from the Infor marketplace? If so, are you willing to share your experience with it? We will be starting our integration project in March and feedback from someone who's been through it would be invaluable. Appreciate any input you can share — thanks in advance!

https://marketplace.infor.com/en-US/apps/408645/m3-integration-for-salesforce-crm

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Fabiano Silva

Hello, @Mark Burger

I implement few months ago.

What do you would like to know?

Some points:

Use the "Postman" to check the endpoint works
Have you already installed the package in Salesforce environment?
You need to check with the Salesforce team which paths the package installed, because the endpoints are out of date, and the adjustment has to be made by the Salesforce team.

Example: package defined the path https://mingle-ionapi.inforcloudsuite.com/XXXXXXXX_TRN/SALESFORCE36/v1/services/data/v36.0

but currently it is https://mingle-ionapi.inforcloudsuite.com/XXXXXXXX_TRN/SALESFORCE49/services/data/v49.0

Share with the Salesforce team XML models of Item and Customer BOD (Sync.item, Process.Item, Process.CustomerPartyMaster, Sync.CustomerPartyMaster), help a lot

What are you going to integrate? Item (product), Customer (Account), Quote (opportunity), Sales Order?

Best Regards

madjon

Hi,

The Prebuilt connector from Infor Marketplace is only useful if you have a vanilla salesforce instance and you have not done any customisations.

This package forces you to use their own premade custom objects, and adds its own fields to standard objects, and doesn't consider how your salesforce environment is configured (e.g. Validation rules, flows, apex triggers, etc etc).

I am from a business that started with salesforce (heavily modified) that was integrated with an old ERP system, and we then migrated to Infor M3. This package wouldn't work for us.

If you are implementing salesforce for the first time, this prebuilt connector would save a lot of time.

Mark Burger

@Fabiano Silva and @madjon,

Thank you for your responses and for the tips regarding the Salesforce package and customizations — that’s extremely helpful.

We are kicking off our detailed integration planning next week, so some specifics are still being worked out. At a high level, our plan is to integrate Customers, Products, Sales Orders, and Contact Master.

We’d appreciate your insight on a few things:

How difficult did you find the integration process?
Does it require a lot of ongoing care and feeding? Do you encounter frequent issues with 2-way sync conflict or anything else?
What were the biggest challenges or pitfalls you encountered?
What version of M3 did you integrate with? (We are on CloudSuite Fashion, Multi-Tenant Cloud.)

One positive for us is that our Salesforce instance is brand new, and we’re intentionally keeping it very standard — avoiding customizations — which should align well with the predefined integration; I feel very lucky in that regard.

Thanks again for your willingness to share your experience — your input will be invaluable as we get started!

Best regards,
Mark