Customer Order Hold work flow from XA

David Fichtinger
David Fichtinger Member Posts: 1
in ION

I want to drive an ION workflow when a hold is placed in XA and have someone review the hold and approve or reject the release of the hold.

I'm wondering if there is a BOD publishable out of XA that would be able to represent a Customer Order Hold. The SalesOrder BOD seems a natural choice, but it doesn't include the holds into the BOD. I understand that I can utilize a UserArea in the BOD, but when there are many holds possible, it seems this approach won't work, but I may be missing something.

I'm going down the path of using a PulseAlert out of XA with pertinent information using a subscription to generate a system-link "Notification Message" and sending that to ION.

I'm confident the PulseAlert will work, but I was hoping for a natural usage of the standard BODs.

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